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GETTING STARTED

STEPS TO START YOUR THERAPY JOURNEY

  1. Choose your therapist - The best therapy happens when there is a good match between client and therapist.  It's almost like dating.  All of our therapists have a photo and bio on the "Our Team" page of this website.  Take your time and read through bios to choose the therapists you want to consult with.  If you would prefer some assistance choosing the best therapist for you, please contact customer service at office@pacificmft.com.​​

  2. Call, text, or email the therapists you believe might be a good fit to set up a 15 minute consultation  - It's best practice to "shop around" for a therapist.  Contact as many as you like.  There is no limit.  After the consultation you will be able to decide which therapist felt the most comfortable for you.  You can find direct contact information on the "Our Team" page.

  3. Let us check your PPO plan out-of-network benefits - Please provide a picture of the front and back of your medical insurance ID card, date of birth, address associated with the insurance, email address, and if you are a dependant on the plan we will also need the name, date of birth, and address for the primary insured.  All of this information can be emailed directly to your therapist of choice or to our customer service department at office@pacificmft.com.

  4. Receive an explanation of your insurance benefits and discuss your session fee - Although we can access insurance information, we often are denied access to allowed amounts.  Allowed amounts are only disclosed after the first claim is processed.  The allowed amount determines how much reimbursement you can expect from the plan.  Your therapist will explain the information to you, so it is as clear as possible.  They will discuss your session fee based on the information received from the benefits inquiry. 

  5. Confirm your session fee -  Session fees are collected at the time services are rendered.  Before you have your first appointment, your therapist will discuss their fee with you and the process for reimbursement.  The full session fee is collected and client's can expect a reimbursement check delivered to them from the insurance company within about 30 days.  The timing can be quicker or longer with some plans.  Unfortunately, we do not have any control over the timing of insurance reimbursements.  We are very committed to filing claims timely so we do not add unnecessary wait times for reimbursement.

  6. Schedule your "Intake Session" and set up a weekly recurring schedule - The best practice for great therapy is consistency.  Therapists are most helpful when they really understand their client.  In order to maintain consistency we will set a day and time for your appointments that will stay the same week to week.  As your therapy progresses and it is clinically appropriate, the frequency can be changed.

  7. Fill out "Intake" paperwork - you will receive an email with a link to our electronic healthcare system, TherapyPortal, from your therapist.  These forms must be completed before you can have your first session.  For your convenience, all forms are sent electronically and signed electronically.  The entire process may take 10-15 minutes to complete.

  8. Join your session - For telehealth sessions, you can find a link to our telehealth video platform.  Click on the link and you will be connected to your therapist.  For in person sessions, your therapist will be available for you at the office in Santa Monica.  When you enter the suite, please take a seat and text or call your therapist to let them know you arrived.  They will come to the waiting area to escort you to the room they are using for sessions.

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Meet Our Amazing Therapists

Our dedicated team of psychotherapists, a group of highly skilled and compassionate professionals committed to providing personalized mental health care.  Our approach is collaborative, evidence-based, and client-centered, emphasizing the importance of understanding each person's unique story and goals. We are committed to helping you navigate life's challenges, develop coping strategies, and achieve a more fulfilling life.

Need Help Finding a Therapist?

Get in touch so we can help you connect with a therapist that may be the best fit for you.

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